Have Questions? We Have Answers.

Your questions answered - shop with confidence

How can I contact customer service?

If you have any questions about a product or your order, feel free to reach out to us.

Email: support@neriona.com
Phone:
+12816960126

You can also use the contact form to contact us.

Customer Service Hours
Monday – Friday: 9:00 AM – 5:00 PM CST
Saturday – Sunday: 11:00 AM – 3:00 PM CST

We reply to all inquiries within 24 hours.

How long will it take to get my order?

Orders are processed within 1–2 business days (Monday–Saturday.

After dispatch, delivery takes 5–7 business days within the United States.

Estimated total delivery time is 6–9 business days from the order date.

For more details, please refer to our Shipping Policy.

How can I return my item?

You can request a return within 30 days of delivery by contacting us at support@neriona.com with your order number. Please visit our Return & Refund Policy for more information.

Where do you ship to?

We do ship to the United States.

What are the shipping costs?

We do not charge shipping costs. Shipping is therefore always FREE to the U.S.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and Shop Pay.
View Payment Policy for more details.

How can i track my order?

Orders normally arrive within the estimated delivery timeframe. In rare cases, shipping carriers may experience delays during transit.

You can check your shipment status at any time using our Track Your Order page.

If your package has not arrived within 7 business days after the expected delivery date, please contact us and we will assist you right away.

Where Does My Order Come From?

We work with international fulfilment partners to offer high-quality products at competitive prices.

Your order is shipped directly from our fulfilment partners in Asia.

About Us

Your home should feel right without having to think about it. We carry products for air, climate, everyday use and your pets, the kind of things that just work, day in and day out.

Every order ships with tracking so you always know where your package is. And if something is not right, we are here to sort it out.