Terms of service

Terms of Service

Last updated: April 2026

These Terms of Service ("Terms") govern your access to and use of the website operated by Neriona, a brand of Kaveon LLC ("we", "us", or "our"), and any purchases made through our online store.

By visiting our website or placing an order, you agree to be bound by these Terms together with our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree, please do not use our website.

1. Company Details

Store Name: Neriona
Company: Kaveon LLC
Address: 10685-B Hazelhurst Dr #42582
Houston, TX 77043
United States
 
Email: support@neriona.com
Phone: +12816960126

Neriona sells products online exclusively to customers located in the United States. Our store is hosted on Shopify Inc. Kaveon LLC acts as the seller and contractual partner for all orders placed through this website.

2. Eligibility

To make a purchase, you must be at least 18 years old or the age of legal majority in your state of residence. By placing an order, you confirm that all information you provide is accurate and complete.


3. Acceptable Use

You agree not to:

  • Use the website for any unlawful purpose
  • Attempt to access restricted areas of our systems or servers
  • Interfere with the security or functionality of the site
  • Upload or transmit harmful code, malware, or viruses
  • Misuse our services, promotions, or refund process
  • Copy, reproduce, or reuse website content without written permission
  • Submit unlawful, defamatory, abusive, or harmful material through reviews, comments, or any other form of user-generated content

We reserve the right to restrict or terminate access if these rules are violated.

4. Product Information

We strive to ensure that all product descriptions, images, and specifications are accurate. However, minor differences in color, packaging, or appearance may occur due to manufacturing updates or screen display variations. Product availability may change without notice.

5. Orders and Contract Formation

When you place an order, you submit an offer to purchase a product. A binding sales contract is formed once you receive an order confirmation email from us.

We reserve the right to cancel or refuse orders in the following cases:

  • Payment authorization failure
  • Suspected fraud or unauthorized activity
  • Pricing errors or technical issues
  • Unavailable inventory
  • Suspected reseller or bulk purchasing activity

If payment has already been collected and your order is cancelled by us, a full refund will be issued within 5 business days.

6. Pricing and Payments

All prices are displayed in US Dollars (USD). Payments are processed securely by certified third-party payment providers. We do not store full payment card details on our servers. We are not responsible for delays caused by banks, payment networks, or card issuers.

7. Shipping and Delivery

Delivery times and procedures are described in our Shipping Policy. We remain responsible for your order until it is delivered to the shipping address you provided. If a shipment is confirmed lost in transit, we will send a replacement or issue a full refund.

8. Returns and Refunds

All returns and refunds are handled according to our Return & Refund Policy.

9. Dispute Resolution

We encourage customers to contact us directly at support@neriona.com before initiating any chargeback or dispute with their payment provider. We are committed to resolving all issues fairly and promptly within a reasonable timeframe.

10. Intellectual Property

All website content, including text, graphics, logos, images, and layout, is owned by Kaveon LLC or licensed to us. You may not copy, reproduce, distribute, or use our content without written permission.

11. User Comments and Submissions

By submitting reviews, photos, comments, or any other content through our website, you grant Kaveon LLC a non-exclusive, royalty-free, perpetual, and worldwide right to display, reproduce, modify, and use that content for operational and marketing purposes.

You agree that any content you submit will not:

  • Be unlawful, defamatory, abusive, obscene, or otherwise objectionable
  • Infringe upon the intellectual property or privacy rights of any third party
  • Contain viruses, malware, or any harmful code
  • Be false, misleading, or intended to deceive

We reserve the right to remove any user-submitted content at our sole discretion without prior notice.

12. Third-Party Services

Our website is hosted on Shopify Inc. and may include integrations with third-party services such as payment processors, analytics providers, and optional tools. These third-party tools and services are provided on an "as is" and "as available" basis, without any warranties or guarantees from us. Your use of any optional third-party tools is entirely at your own risk and discretion.

We are not responsible for the content, accuracy, policies, or practices of external websites or services. We recommend reviewing the terms and privacy policies of any third-party service you interact with through our website.

13. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. This includes the right to cancel orders placed based on incorrect information.

14. Limitation of Liability

Our website and services are provided on an "as is" and "as available" basis, without any express or implied warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our website will be uninterrupted, timely, secure, or error-free, nor do we warrant that the results obtained from using our services will be accurate or reliable.

Nothing in these Terms limits your right to receive the product you purchased or a refund if it is not delivered. To the maximum extent permitted by applicable law, our total liability arising from or related to these Terms or your use of our website is limited to the purchase price of the product involved.

In no event shall Kaveon LLC, its directors, employees, partners, agents, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.

15. Indemnification

You agree to indemnify, defend, and hold harmless Kaveon LLC and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of our website or services
  • Your violation of these Terms
  • Your violation of any applicable law or the rights of any third party
  • Any content you submit or transmit through our website

16. Account and Security

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Please notify us immediately at support@neriona.com if you suspect unauthorized access to your account.

17. Termination

These Terms remain in effect unless terminated by either party. We may, at our sole discretion, immediately suspend or terminate your access to our website and services without prior notice or liability if you breach any provision of these Terms.

Upon termination, all provisions of these Terms which by their nature should survive termination shall remain in full force and effect, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies or documents referenced herein or posted on our website, constitute the entire agreement between you and Kaveon LLC regarding your use of our website and services. These Terms supersede any prior agreements, communications, or understandings, whether written or oral.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions. Applicable US federal consumer protection laws may also apply where required.

20. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

21. Changes to These Terms

We may update these Terms periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. The version published on the website at the time of your purchase will apply to your order. Continued use of our website after any changes constitutes your acceptance of the updated Terms.

22. Questions

For any questions about these Terms of Service, please visit our FAQ page or contact our customer service team.

 

Contact Us

Store Name: Neriona
Company: Kaveon LLC
Address: 10685-B Hazelhurst Dr #42582
Houston, TX 77043
United States
 
Email: support@neriona.com
Phone: +12816960126

Customer Service Hours: 
Monday – Friday: 9:00 AM – 5:00 PM CST
Saturday – Sunday: 11:00 AM – 3:00 PM CST

We respond to all inquiries within 24 hours.

You can also contact us via our contact us page.