Shipping policy

Last updated: April 2026

At Neriona, we aim to deliver your order reliably and keep you informed throughout the entire shipping process.


Shipping Overview

  • Shipping Area: United States only
  • Shipping Cost: Free standard shipping on all orders
  • Processing Time: 1–2 business days
  • Transit Time: 5–7 business days
  • Total Estimated Delivery Time: 6–9 business days

Where We Ship

We currently ship to addresses within the United States only.

We deliver to valid residential and commercial street addresses. We do not ship to P.O. Boxes, APO/FPO/DPO addresses, or U.S. territories.


Where Does Your Order Come From?

We work with international fulfilment partners to offer high-quality products at competitive prices.

Your order is shipped directly from our fulfilment partners in Asia.


Order Processing

Orders are processed Monday through Saturday (excluding public holidays).

Orders placed after 4:00 PM CST, on holidays will begin processing on the next business day.

Processing time is typically 1–2 business days.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

During peak seasons such as holidays or special sales events, processing times may be slightly extended. We will keep you informed of any significant delays.


Delivery Time

After dispatch, delivery typically takes 5–7 business days.

Total estimated delivery time is 6–9 business days from the moment you place your order.

Delivery times may vary due to external factors such as weather conditions, carrier delays, or high-volume periods.


Shipping Carriers

We work with trusted carriers such as:

USPS
UPS
FedEx
DHL


Tracking

Tracking details will be sent via email once your order ships.

Please allow 24–48 hours for tracking updates to appear.

Track your order here.


Address Accuracy

Please ensure your shipping address is accurate and complete at checkout.

If a package is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply.


Delayed or Lost Packages

If your order is significantly delayed, please contact us.

If a shipment is confirmed lost in transit, we will offer either a replacement or a full refund.

If tracking shows the package as delivered but cannot be located, we will assist you in contacting the carrier.

Please contact us within 7 business days of the expected delivery date.

Policy Updates

This policy may be updated periodically. Changes take effect immediately upon posting on the website.

Contact Us

Store Name: Neriona
Company: Kaveon LLC
Address: 10685-B Hazelhurst Dr #42582
Houston, TX 77043
United States
 
Email: support@neriona.com
Phone: +12816960126

Customer Service Hours: 
Monday – Friday: 9:00 AM – 5:00 PM CST
Saturday – Sunday: 11:00 AM – 3:00 PM CST

We respond to all inquiries within 24 hours.

You can also contact us via our contact us page.