Privacy policy

Privacy Policy

Last updated: April 2026

This Privacy Policy explains how Neriona, operated by Kaveon LLC ("we", "our", or "us"), collects, uses, and protects your personal information when you visit our website, place an order, or communicate with us (the "Services").

By accessing or using our website, you agree to the practices described in this Policy.


1. Business Information

Store Name: Neriona
Company: Kaveon LLC
Address: 10685-B Hazelhurst Dr #42582
Houston, TX 77043
United States
 
Email: support@neriona.com
Phone: +12816960126

2. Information We Collect

A. Information You Provide

When you interact with our store, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment confirmation details
  • Order history
  • Messages sent to customer support
  • Account login information (if accounts are enabled)

This information is required to process your orders and provide customer service.

B. Automatically Collected Information

When you visit our website, we automatically collect certain technical data, including:

  • IP address
  • Browser type and device information
  • Pages visited and actions taken on our site
  • Referring websites or search terms
  • Date and time of access
  • Approximate location based on IP address

We use this information to operate, secure, and improve our website.

C. Information from Third Parties

We may receive information about you from third-party sources, including vendors, service providers, or social media platforms that help us operate our website and services. This may include analytics data, advertising performance data, or publicly available information used to improve our services.

D. Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to keep the website functional, remember your preferences, measure performance, prevent fraud, and serve relevant advertisements. Where legally required, non-essential cookies are only activated after you provide consent. You may manage or disable cookies through your browser settings. Some website features may not function correctly without them.


3. How We Use Your Information

We process your personal information for the following purposes:

Order Fulfillment: processing payments, arranging shipping and delivery, order tracking, handling returns and refunds

Customer Support: responding to inquiries, handling complaints, and resolving disputes

Website Operations: maintaining functionality, detecting fraud or abuse, and improving user experience

Legal Compliance: meeting accounting and tax obligations, record keeping, and responding to lawful requests

Marketing (with consent where required): sending promotional emails, measuring advertising performance, and analyzing website usage through third-party analytics and tracking tools to improve our services and advertising relevance


4. Sharing of Personal Information

We share personal information only when necessary to operate our business. This may include sharing with:

Payment processors (e.g., Stripe, PayPal)

Shipping carriers (e.g., USPS, UPS, FedEx, DHL)

Shopify Inc. (https://www.shopify.com/legal/privacy)

Google Analytics (https://policies.google.com/privacy)

Advertising platforms — Google Ads — manage your preferences at adssettings.google.com

Fraud prevention and website hosting providers

We do not sell or rent your personal data to third parties. Service providers process data on our behalf under confidentiality and security obligations. We may also disclose data if legally required or to protect our legal rights.

Additionally, we use the following third-party services that may collect or process personal data through our website:

Judge.me (product reviews) – collects name, email address, and review content when you submit a product review. https://judge.me/privacy

ParcelPanel (order tracking) – processes order and shipping data to provide shipment tracking functionality. https://www.parcelwill.com/privacy-policy

Chatty (live chat support) – may collect name, email, and chat messages.

WeTracked (analytics and ad tracking) – collects browsing behavior and conversion data to measure advertising performance.

Google Tag Manager – manages tracking scripts on our website and may pass data to connected analytics and advertising services. https://policies.google.com/privacy

These providers process data on our behalf and are bound by their respective privacy policies and applicable data protection obligations.

5. Behavioral Advertising

We use your information to show you relevant advertisements, including through Google Ads. You can opt out of personalized advertising at any time:

Google: adssettings.google.com

Digital Advertising Alliance: optout.aboutads.info


6. International Data Transfers

Our business operates from the United States. Your information may be processed or stored in the US or other countries. When transferring personal data internationally, we rely on appropriate safeguards such as standard contractual clauses or equivalent legal protections.


7. Data Retention

We retain personal information only as long as necessary to fulfill your purchase, provide customer service, meet legal and accounting requirements, prevent fraud, and resolve disputes. After this period, data is securely deleted or anonymized.


8. Data Security

We implement reasonable technical and organizational safeguards to protect your information, including SSL-encrypted checkout, secure payment processing via certified third-party providers, and restricted internal access to personal data. Payment card details are never stored on our servers. Please note that no internet transmission method is completely secure.


9. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Request portability of your data in a commonly used, machine-readable format
  • Restrict or object to certain processing
  • Withdraw consent at any time
  • Opt out of marketing communications
  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at support@neriona.com. We may verify your identity before fulfilling your request.


10. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what categories of personal information we collect and why
  • Request deletion of your personal information
  • Opt out of the sale or sharing of your personal information
  • Not be discriminated against for exercising your rights

We do not sell personal information. Certain advertising technologies may be considered "sharing" under California law. To submit a request, email us at support@neriona.com.


11. Children's Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such data is identified, it will be promptly deleted. If you believe a child has provided us with personal information, please contact us at support@neriona.com so we can take appropriate action.


12. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.


13. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. The updated version will always be posted on this page with a revised "Last updated" date.


14. Questions

For any questions about this Privacy Policy, please visit our FAQ page or contact our customer service team.


Contact Us

Store Name: Neriona
Company: Kaveon LLC
Address: 10685-B Hazelhurst Dr #42582
Houston, TX 77043
United States
 
Email: support@neriona.com
Phone: +12816960126

Customer Service Hours: 
Monday – Friday: 9:00 AM – 5:00 PM CST
Saturday – Sunday: 11:00 AM – 3:00 PM CST

We respond to all inquiries within 24 hours.

You can also contact us via our contact us page.